Jul 15, 2025
Document-Aware Replies: Smarter Answers for Your Clients
Timeliq can now read and understand your documents—so it can answer client questions with accurate, file-based information.
📄 Your assistant now understands your documents
Businesses rely on documents—PDFs, spreadsheets, guides, contracts, FAQs, procedures, onboarding manuals.
Until now, replying to clients meant manually searching through files to find the right answer.
Timeliq changes that.
With Document-Aware Replies, you can upload your files, and Timeliq uses them to generate accurate responses whenever a client asks something related to their content.
🤖 How it works
The system uses a Retrieval-Augmented Generation (RAG) pipeline optimized for messaging:
You upload your documents — PDFs, TXT, CSV, Word, FAQs, etc.
Timeliq indexes them securely into vectors.
When a client asks something, Timeliq searches your documents.
It finds the most relevant sections.
It generates a clear, accurate reply based strictly on your content.
The result is an assistant that knows your business as well as you do.
🎯 Perfect for service and operations teams
This feature is ideal for:
agencies
coaches
consultants
real estate teams
customer support
onboarding teams
founders who receive recurring questions
professionals working with manuals or procedures
Whenever someone asks:
“How does the process work?”
“What are the requirements?”
“What’s included in the service?”
“How do I start?”
Timeliq answers instantly—using your own material.
📈 Consistent, accurate responses every time
Document-Aware Replies eliminate:
inconsistent answers
forgotten details
manual lookup
long search times
repeated explanations
Your messages become:
faster
clearer
more professional
aligned with your documentation
Clients notice the improvement immediately.
🔒 Safe and private
Your documents are stored privately.
They are only used to generate answers for your own assistant.
Nothing is shared, reused, or added to external AI training.
Your content stays yours.
⚡ Included in all Pro and Business plans
Document-Aware Replies are now available for users on Pro and Business.
Basic users can store up to 50 documents; Pro unlocks 500+, and Business supports thousands.
Smarter answers—powered by your own knowledge.
